TERMS & CONDITIONS
Last Updated: October 2026
Welcome to Nirvana Home Spa Wellness. These Terms & Conditions apply to the use of our website and the booking and use of our home and hotel massage and wellness services in Dubai, United Arab Emirates.
By using our website, contacting us, or booking a service, you agree to these Terms & Conditions.
OUR SERVICES
Nirvana Home Spa Wellness provides professional massage and wellness treatments at customers’ homes, hotels, and other suitable private locations across Dubai.
Services are subject to therapist availability, location, appointment time, and suitability of the requested treatment.
BOOKINGS
Bookings may be requested through our website, telephone, WhatsApp, contact forms, or other approved communication channels.
A booking is considered confirmed only after Nirvana Home Spa Wellness has accepted and confirmed the appointment.
Customers should provide accurate information when making a booking, including their name, contact details, location, selected treatment, and preferred appointment time.
APPOINTMENT TIMES
We make reasonable efforts to arrive at the agreed appointment time. However, delays may occasionally occur due to traffic, weather, building access, previous appointments, or other circumstances outside our reasonable control.
If a significant delay occurs, we will try to inform the customer as soon as reasonably possible.
CANCELLATIONS & RESCHEDULING
If you need to cancel or reschedule an appointment, please contact us as early as possible.
Late cancellations, repeated cancellations, or failure to attend a confirmed appointment may result in cancellation charges or restrictions on future bookings.
Where any cancellation fee applies, the customer will be informed when appropriate.
PRICES & PAYMENT
Prices displayed on our website or communicated during booking may vary depending on the treatment, duration, location, special request, or promotional offer.
The applicable price should be confirmed at the time of booking.
Any additional charges, where applicable, should be communicated before the service is provided.
PROMOTIONS & OFFERS
Promotional prices, packages, discounts, and special offers may be available for limited periods and may be subject to additional conditions.
Offers cannot necessarily be combined with other promotions unless specifically stated.
CLIENT RESPONSIBILITIES
Customers are responsible for providing a safe, clean, appropriate, and accessible environment in which the therapist can provide the booked service.
Customers should provide accurate information relevant to the requested treatment and inform the therapist of any circumstances that could affect the suitability of the service.
HEALTH & WELLNESS INFORMATION
Our massage and wellness services are intended for relaxation and general wellness purposes and are not a substitute for professional medical diagnosis, treatment, or advice.
Customers should inform us or the therapist before treatment about relevant injuries, recent surgery, pregnancy, allergies, sensitivities, or other circumstances that may affect whether a particular treatment is appropriate.
Where there is uncertainty about whether massage or another wellness treatment is suitable, customers should seek advice from an appropriately qualified healthcare professional before booking or receiving the treatment.
POST-SURGERY & SPECIALIZED TREATMENTS
Certain services, including post-liposuction, post-tummy tuck, post-surgical lymphatic drainage, prenatal treatments, and other specialized treatments, may require additional information before an appointment can proceed.
Where appropriate, customers may be asked to obtain approval from their treating healthcare professional before receiving a treatment.
Nirvana Home Spa Wellness reserves the right to decline or stop a treatment when providing the service may not be appropriate or safe.
PROFESSIONAL CONDUCT
Our therapists provide professional massage and wellness services only.
Any inappropriate, abusive, threatening, discriminatory, sexual, or unsafe behaviour toward a therapist will not be tolerated.
The therapist has the right to refuse to begin or immediately stop an appointment if they feel uncomfortable, threatened, unsafe, or if inappropriate behaviour occurs.
In such circumstances, the customer may still be responsible for applicable booking or service charges.
HOTEL & BUILDING ACCESS
Customers booking a hotel or residential appointment are responsible for ensuring that the therapist is permitted to enter the property and that any required reception, security, parking, visitor registration, or building access arrangements have been made.
Nirvana Home Spa Wellness is not responsible for delays or inability to provide a service caused by access restrictions outside our reasonable control.
PERSONAL BELONGINGS
Customers are responsible for protecting their personal belongings during an appointment.
Nirvana Home Spa Wellness is not responsible for loss or damage to personal belongings except where responsibility cannot legally be excluded.
SERVICE RESULTS
Individual experiences and results from massage and wellness treatments can vary.
We do not guarantee specific medical, cosmetic, therapeutic, recovery, weight-loss, or other results from any service.
WEBSITE INFORMATION
We make reasonable efforts to keep information on our website accurate and up to date.
However, service descriptions, prices, availability, photographs, promotions, and other website information may be updated or changed from time to time.
Website images may be illustrative and may not always represent the exact therapist, equipment, products, or setting provided during an appointment.
THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites, maps, messaging platforms, payment services, or other external services.
Nirvana Home Spa Wellness is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
INTELLECTUAL PROPERTY
Unless otherwise stated, the branding, logo, website design, written content, graphics, and other original materials appearing on this website belong to Nirvana Home Spa Wellness or are used with appropriate permission.
They may not be copied, reproduced, distributed, or commercially used without permission, except where permitted by applicable law.
PRIVACY
Personal information collected through our website, enquiries, and bookings is handled in accordance with our Privacy Policy and applicable requirements.
LIMITATION OF LIABILITY
To the extent permitted by applicable law, Nirvana Home Spa Wellness will not be responsible for indirect or consequential losses arising from use of our website or services.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
REFUSAL OF SERVICE
Nirvana Home Spa Wellness reserves the right to refuse, cancel, or discontinue a service where reasonably necessary, including for safety concerns, inappropriate behaviour, unsuitable treatment conditions, inaccurate booking information, or circumstances outside our reasonable control.
CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our services, website, policies, or applicable requirements.
The latest version will be published on this page with an updated revision date.
GOVERNING LAW
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, subject to any mandatory rights or requirements that apply.
CONTACT US
If you have questions about these Terms & Conditions, please contact:
Nirvana Home Spa Wellness
Dubai, United Arab Emirates
Email: info@nirvanahomemassageservice.com
Website: nirvanahomemassageservice.com